*All packages can be customized to any color OR theme. Call Us

FAQ's

Frequently Asked Questions:

What is soft play rental? and is it safe?

Soft Play rental is essentially, an indoor or outdoor area that has play equipment made from foam padded materials; a soft play area. These play equipment provide a safe space primarily for children crawlers to five-year-olds to play, explore, and make friends. Also beneficial for children with developmental needs. Our selection includes soft play blocks/equipment, Montessori toys, ball pits, and toddler bounce house.
Yes, we are very safe! We always sanitize our equipment before each event. Follow us on our Instagram to see highlights of our set-ups, and pick-ups.

Booking

How do I book?

The EASIEST way to secure your special day with us is to click on the "Book us" tab, complete the booking form and pay deposit OR full payments. We will respond via email and get you on our calendar ASAP after the deposit or full payment has been made. If you do not hear back after 48 hours, feel free to send us a DM on Instagram or shoot us an email at partyballrentals@gmail.com, ensure to check your junk/spam folder just in case.

Do you set up outdoors?

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven, wet, and dirty surfaces, to ensure the safety of the children playing.

What if it rains?

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should it rain on the day of your event. Deposits are non-refundable for weather-related cancellations, you may, however, use your deposit as a credit for a future date. This credit is valid for 6 months from your event date and we will work with you to rebook upon availability on our schedule.

Payment

What forms of payment do you accept?

We currently accept all major credit and debit cards, Google Pay, and cash App securely via our third-party payment processor 'Square'.

How much is the deposit amount?

A refundable security deposit of $100 is required to secure your booking. This deposit is refunded between 3-5 days after your event, if no damage, or stain is found on the equipment, upon pick-up, however, if the equipment is stained, damaged, or moved and balls inside the ball pit are not inside ball pit at the time of pick-up, OR if the event is canceled by the client, the deposit will NOT be refunded.
Final payment balance is due 48 hours before your event date.
Failure to make full payment, 48 hours before the event will result in your booking being canceled, and forfeiture of the deposit.

Can the packages be customized?

All packages can be customized to fit your space and budget. This could incur an additional charge in the event of an upgrade.
Certain items may be replaced of similar value without notice based on availability on a first come first serve basis, or wear and tear of equipment that might have been discontinued.

Delivery

How does the delivery work, is there a fee?

We will arrive 1-2 hours before your event start time to set up.
Please inform us in advance of any restrictions that may impose a challenge or delay to set up (such as stairs, lack of parking, narrow access points, etc.).
Breakdown takes about 60-90 minutes depending on the package.
There is a delivery fee for every rental and it will vary on location/distance from Richmond, Texas.
Please ensure that the play equipment is back in its original setup area, and all the balls are in the ball pit before pick up.
***All rentals, including deposit, and mileage are subject to the applicable Texas sales tax***

Discounts

What kind of discounts do you offer?

Changes & Cancellations

Can we make changes to our rental?

Yes, but please notify us of your selection at least 14 days before your event to determine availability.

What if I need to cancel?

Cancellations will result in forfeiture of the deposit. The only exception to this is in the event of bad weather, in which cancellations can be 24 hours before an event.
In the event of cancellation due to weather, your deposit will remain transferable to a new date for 6 months after your original event date based on availability.
Changes to your existing package are limited. If your package is booked on a special, any changes will forfeit the special prices and regular prices will apply.
Partyball Rentals reserves the right to cancel our service due to bad weather. Clients are advised to have tents with side walls for soft play items. We will not be held responsible for acts of God. The client will not be given a refund in these instances.
All payments for deposits, or on equipment and delivery service are subject to applicable state taxes.
A refund in full or partial will only be given if Partyball Rentals is unable to provide a service that can arise through situations beyond our control. We will make every effort to provide or source a replacement within the original cost of the items. For example; If a bouncy is damaged at another event or if an item is stuck in transit etc.

Miscellaneous

you offer additional time?

Yes We do! The cost per extra hour of equipment rental is $30 if requested at least 7 business days prior to the date of your event . If additional time is requested on the DAY OF the event, the fee is $50 per extra hour.

Are your rentals available for pickup?

Rules/Policies/Contracts

Yes, Our rules are: No Shoes/heels, No Food/Drinks, No Sharp Objects, No face paint/slime/confetti/play dough/glitter/silly string, No water/pool play near the soft play, Only kids 5 & Under allowed. Additional rules will be listed on your contract.
Our policy document is attached to ALL our invoices.
All our clients are required to review our policy/contracts and sign waivers before any setup will be made.

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